The company Theodoli Marine Group 1239 Alton Road Suite 3 – Miami Beach, FL 33139 provides the following warranty terms: We warrant the final purchaser of a THEODOLI MARINE GROUP product that it is free from material and manufacturing faults during the period and under the conditions stated below.
Any claims by the final purchaser for any expense for the repair of a material or manufacturing fault will be settled by THEODOLI MARINE GROUP. Claims may not include or do not cover incidental costs of a warranty claim or any other financial losses (e.g. costs for towing, telecommunications, food, accommodation, loss of earnings, loss of time etc.). Unless a more extended period is provided by national and supranational law the warranty for THEODOLI MARINE GROUP (including wearing parts) shall be one year after purchase while the contract for batteries is 12 months.
Dealer/Customers must make any warranty claim within this period and need to submit a copy of the bill, which shows the date of purchase. THEODOLI MARINE GROUP decides whether faulty parts are repaired or replaced. Distributors and dealers who improve a THEODOLI MARINE GROUP have no authority to make legally binding statements on behalf of THEODOLI MARINE GROUP.
Unless a longer period is provided by national and supranational law, the warranty for THEODOLI MARINE GROUP (including wearing parts) shall be one year after purchase while the contract for batteries is 12 months. Dealer/Customers must make any warranty claim within this period and need to submit a copy of the bill, which shows the date of purchase. THEODOLI MARINE GROUP decides whether faulty parts are repaired or replaced. Distributors and dealers who repair a THEODOLI MARINE GROUP have no authority to make legally binding statements on behalf of THEODOLI MARINE GROUP.
THEODOLI MARINE GROUP is entitled to refuse a warranty claim in case of
- normal wear and tear and routine servicing
- the warranty was not correctly submitted (in particular, failure to contact THEODOLI MARINE GROUP before sending back goods, failure to present an utterly filled-in warranty certificate and proof of purchase, refer to warranty process),
- the product has been misused,
- The safety, operating, and care instructions in the manual were not observed,
- The product was in any way altered or modified, or parts and accessories were added that are not expressly permitted or recommended by THEODOLI MARINE GROUP, previous services or repairs were not carried out by firms authorized by THEODOLI MARINE GROUP, or non-original parts were used.
As well as the rights arising from this warranty, the customer also has legal warranty claim rights arising from the purchase contract with the dealer that is not hampered by this warranty.
Adhering to the following warranty process is a prerequisite to satisfying warranty claims. Before dispatching any faulty goods, it is required to coordinate the delivery with THEODOLI MARINE GROUP. THEODOLI MARINE GROUP will issue an RMA-Number.
Please contact us by mail at firstname.lastname@example.org. Please understand that we are unable to deal with products of which we have not been notified and will therefore refuse to accept delivery.
Customers are responsible to adhere to all regulations of international transport by air (IATA) and road – especially for shipping Lithium Ion Batteries – and any customs/duty regulations. SCUBAJET is not responsible for any violations of these regulations by any customer shipping internationally.
To check a warranty claim and to process a warranty, we require your assistance: For returning the SCUBAJET, we recommend keeping the original SCUBAJET packaging. If this is no longer available, packaging that excludes transport damage must be used (as transport damage is not included in the warranty). We are available to answer any questions regarding the warranty process – simply contact us by email email@example.com or open up a support ticket.